Business Automation & AI Agents for SMEs
The academy's capstone course: WhatsApp bots, CRM automation, AI agents and ops reporting — become an automation consultant for small businesses.
What you will learn
Learn how to identify automation opportunities and think like an automation consultant before building solutions.
Build intelligent customer communication systems using WhatsApp and conversational AI.
Build automated systems that manage leads and customers from first contact to repeat business.
Design AI agents that become intelligent digital employees for SMEs.
Connect business applications into intelligent end-to-end workflows.
Transform operational data into actionable business intelligence.
Learn how to build, sell, deploy, and support automation solutions professionally.
Curriculum
Understanding SME automation & digital transformation
Learn how to identify automation opportunities and think like an automation consultant before building solutions.
Case study — A retail business loses 10+ hours weekly managing orders manually — perform a complete automation opportunity assessment.
Project — Conduct an automation audit for a real SME and produce a digital transformation roadmap.
Conversational AI & WhatsApp business automation
Build intelligent customer communication systems using WhatsApp and conversational AI.
Case study — A salon reduces missed appointments by 70% using an AI-powered WhatsApp booking assistant.
Project — Build a production-ready WhatsApp assistant for an SME.
CRM, sales automation & customer lifecycle
Build automated systems that manage leads and customers from first contact to repeat business.
Case study — A service company doubles conversion rates by automating lead management.
Project — Build an automated lead-to-sale CRM pipeline integrating forms, WhatsApp, email, and CRM software.
AI agents for business operations
Design AI agents that become intelligent digital employees for SMEs.
Case study — An SME deploys an AI support agent that resolves 80% of customer queries automatically.
Project — Build an AI business assistant using company documentation and RAG.
Workflow automation & business system integration
Connect business applications into intelligent end-to-end workflows.
Case study — A wholesaler automates order processing, invoicing, inventory updates, and customer notifications.
Project — Develop a production-ready automation integrating five or more business applications with AI decision-making.
Business intelligence, reporting & AI decision support
Transform operational data into actionable business intelligence.
Case study — A business owner replaces manual spreadsheets with AI-generated executive reports and live dashboards.
Project — Create an automated executive dashboard with AI-generated weekly performance summaries.
Delivering automation solutions as a business
Learn how to build, sell, deploy, and support automation solutions professionally.
Case study — A consultant grows from a single WhatsApp bot project into a recurring automation consultancy serving multiple SMEs.
Project — Develop a complete automation proposal, architecture, implementation roadmap, pricing model, and client handover package.
Capstone
Enterprise automation deployment for an SME
Act as an AI automation consultant and design, build, deploy, and present a complete intelligent automation ecosystem for a real or fictional small or medium-sized business.
· Business process audit and digital transformation roadmap
· Automation opportunity assessment with ROI analysis
· AI-powered WhatsApp customer assistant
· End-to-end CRM and lead management automation
· AI business agent with retrieval-augmented generation (RAG)
· Multi-step workflow automation integrating 5+ business systems
· Automated dashboards with AI-generated executive reports
· Intelligent alerts and operational monitoring
· Security, governance, and documentation package
· Production deployment architecture
· Client proposal, pricing model, implementation timeline, and support plan
· Executive presentation and live demonstration
AI-guided learning
Our AI Mentor tracks your progress and generates custom practice prompts tailored to your industry.
Peer accountability
Join weekly sessions with fellow students across Africa to share tips and build networks.
Timmy's Tip
AI Mentor“Prompting isn't about asking, it's about designing. Give the model a role, a goal and a format, and watch the quality jump.”
